Customer Service and Help Desk Software

SmarterTrack is a powerful helpdesk built for tracking, managing, and reporting on customer service and communications, including sales opportunities and support issues. Businesses can manage employee and customer communications across multiple channels using a Web browser on any desktop, tablet or mobile device.

Access your Web help desk
from anywhere

On-the-go? Use your iPad, Android tablet or other mobile device to access SmarterTrack's helpdesk features. SmarterTrack is specifically designed for mobility in mind and seamlessly integrates with other mobile apps, allowing remote employees to provide customer service, sales or support as efficiently as they do from the office computer.

Customer service software that’s perfect for any industry

With the SmarterTrack helpdesk, you can turn customer service into the most powerful tool in your business arsenal. Find out how different industries use SmarterTrack to meet their needs.

View business solutions

Offer customers multi-channel support:
tickets, live chat, knowledge base and more

SmarterTrack helpdesk integrates multiple customer service solutions into a single application. Features include:

  • A support ticket system
  • Live chat software
  • Knowledge base software
  • A self-service helpdesk portal
  • A fully integrated SIP-compliant softphone
  • Call logging and VoIP
  • Who's On visitor monitoring
  • A task management system
  • Time logging
  • Multiple brand support
  • Customer satisfaction surveys
  • Helpdesk reporting and analytics
  • Single Sign-On (SSO)

Save time and money with a hosted helpdesk

Businesses looking for increased flexibility and reduced IT costs may prefer to use SmarterTrack helpdesk as a hosted service. There's no hardware costs, no hassling with software updates and no commitment.

Get started for free!

No credit card required