So I filled out the form. Now what?
After you start your trial, you will receive a link that will allow you to start
using your hosted helpdesk. You will have access to all the features for free for
What happens after my trial?
At the end of the free trial, you can move into a monthly subscription plan without
any interruptions in your service. Of course, if you're just "testing the waters,"
you can simply let the trial expire. Since we don't ask for a credit card at signup,
there's no obligation.
How will I be billed?
Once you subscribe, your credit card will be charged on a monthly basis. You will
be billed for service one month in advance and receive an email receipt for your
Can I add more employees?
Of course! However, trials are limited to a maximum of five agents. If you need
more, you'll want to go ahead and subscribe.
Is the helpdesk really free?
For the first 30 days it is! After that, your free helpdesk turns into a paid subscription
at our low per-agent costs. Of course, you can cancel at any time during the free
trial or after.
OK, so what are agents?
Simply put, they’re the people who answer tickets, respond to live chats and write
knowledge base articles for your company.
Can I point my own domain to my SmarterTrack.com site?
Trial accounts will need to use the SmarterTrack.com domain, but after you subscribe,
you can use whatever domain you like to point to your site (well, within reason).
Are there any other subscription fees apart from the per agent fee?
Nope! You are billed solely per agent per month. There aren't any hidden fees or
overage charges subject to the terms of service.
Can I install SmarterTrack on my own servers?
You certainly can! Information on the installed version of our helpdesk and customer
service software is available at
Is training available for SmarterTrack?
Absolutely! SmarterTools offer both a free webinar and paid one-on-one training
for SmarterTrack customers. More information is available on the SmarterTools training page.
What if I have other questions?
Just contact us at email@example.com.