We may collect information about your interaction with SmarterTools sites and services.
For example, we may use website analytics tools on our site to retrieve information,
including the site you came from, the search engine(s) and the keywords you used
to find our site, the pages you view within our site, your browser add-ons, and
about the pages you view, the links you click and other actions you take on our
site. Additionally, we collect certain standard information that your browser sends
to every website you visit, such as your IP address, browser type and language,
access times, and referring website addresses.
SmarterTools also collects and retains information you submit to us, including the
email address of individuals that post messages to our community forums or communicate
with us via email. It is up to you whether to submit information to us and how much
information to provide. If you choose to become a SmarterTools customer or partner,
we may ask for other personally identifiable information, and/or information used
to monitor performance and protect our intellectual property rights. This additional
collected information is defined in the software End User License Agreement (EULA),
Partner Agreement, Terms of Service Agreement, or other related documentation.
If individuals submit resumes or employment applications online, we may ask for
specific contact information, such as name, address, phone number, email address,
and employment history. This information is collected and used to assess the individual’s
qualifications for an open position within the company.
Use of Collected Information
SmarterTools collects and uses your information to operate and improve our site
and services. These uses may include providing you with more effective customer
service; making the site easier to use by eliminating the need to repeatedly enter
the same information; performing research and analysis aimed at improving our products,
services, and technologies; helping to diagnose technical problems; and other business
We may also use your personal information to communicate with you. We may send certain
mandatory service communications such as welcome letters, billing reminders, information
on technical service issues, and security announcements. We may occasionally send
emails to our customers regarding new features and upgrades to our products. Customers
wishing to opt out of such emails can modify their subscriptions by logging into
their customer account. Customers are responsible for maintaining the confidentiality
and security of their user registration and passwords.
We do not send email to non-customers, except in cases where those email addresses
are used as points-of-contact when a product or service is ordered, trial licenses
are issued, technical support is required, or information is requested.