Ticket system
Easy-to-manage tickets and flexible distribution methods keep inboxes organized
so agents can focus on what’s important: helping customers.
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Self-service resources
Help customers help themselves with a self-service Web portal, knowledge base, news
items and social sharing options.
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Live chat software
Reduce phone inquiries and deliver real-time support in virtually any language with
live chat. No need to install plugins or additional software!
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Task management
A built-in task management system helps agents manage their entire workload so nothing
falls through the cracks.
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VoIP and call logging
Integrate SmarterTrack with your VoIP system, log incoming calls and use the convenient
click-to-call feature to easily connect with customers.
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Extensive reporting
Measure results, uncover problems and establish policies with detailed reports on
every aspect of the help desk system.
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